The Korea Herald : Lee Kun-hee's reform drive - Samsung innovates in communication
Internal efficiency is the key
In 2002, Kim Hong-ki set up Phase-II of the plan for information-based operations of the group. The objective was also changed from "enhancement of management" to "enhancement of competitiveness," showing the group's intention to generate added value through information-based operations. Samsung set up five sub-objectives for information-based operations: establishment of a complete customer relation management (CRM) system, supply chain management (SCM), Internet-based e-Commerce, value-based (VBM) and knowledge management system (KMS), and supplementation of the IT infrastructure.
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